All orders are shipped using USPS within 48 hours of order placement Monday - Friday 8am - 5pm.
If a tracking # is provided by the shipping carrier, we will update your order with the tracking information. Please note that some orders using 1st Class USPS mail will not have tracking numbers.
The rate charged for the shipping of your order is based on the price of your order. Before the final checkout page you will be shown what the cost of shipping will be, the shipping options available, and you will have a chance to not place your order if you decide not to.
If an item goes on back order we will ship you the part of your order that is in stock. When the item becomes available we will ship you the rest of your order. You will not be charged any additional shipping and handling for the second shipment.
Return & Exchange Policy
Refunds will be available for up to 30 days from the day you receive your order. You must request a Returned Merchandise Authorization (RMA) number during this 30-day period to qualify for a refund. To request an RMA number, please log in to your Woody Forge account, visit the Orders Returns section, and locate the order that contains the item(s) you would like to return. If your return is in any way a result of an error by Woody Forge, we will provide you with a prepaid return label and will happily refund all applicable shipping costs paid on the product(s) you are returning.
If the return is not the result of an error by Woody Forge, you will be responsible for all shipping and gift box costs incurred for the order and any costs associated with returning the item(s). Please send your return using a reliable carrier that offers tracking (such as UPS, FedEx, or Priority Mail). It is strongly recommended that you insure the package, as you will be responsible for ensuring that all items arrive at the returns center in their original condition.
IMPORTANT NOTE: Refunds will not be issued if the returned products have been damaged or altered in any way before arriving at the Returns Center.
No refunds will be available after the 30-day returns period has expired